Privacy and trust
Privacy Policy
A clear explanation of how Plomberie Laval collects, uses, discloses, retains and protects your personal information.
01 — Scope
Privacy is part of our service.
This policy applies to personal information handled by 9286-5419 Québec inc., which operates plomberie-laval.ca under the name Plomberie Laval.
It applies to website visitors, people who contact us, current or prospective clients, building representatives and anyone else whose information we may handle in connection with a request or service engagement.
Personal information
Any information about an individual that directly or indirectly allows that person to be identified.
Plomberie Laval
9286-5419 Québec inc., a contractor holding RBQ licence 5688-9025-01 and a member of the CMMTQ.
A useful reminder: Do not send sensitive information or documents unrelated to your request. A photo of a plumbing problem may contain personal details visible in the background, so review it before sending.
02 — Collection
What we may collect.
The information involved depends on how you interact with us. We seek to collect only what is reasonably necessary to respond to your request, provide the service or meet our obligations.
Identity and contact details
Name, telephone number, email address, service address, municipality and preferred method of communication.
Service request and property
Description of the problem, urgency, building type, access, availability, relevant history, and any photos or documents you choose to provide.
Administrative records
Communications, appointments, estimates, work records, invoices, proof or status of payment, and information needed to follow up on the engagement.
Technical data
IP address, browser, device, pages viewed, referral source, date, time, interactions and cookie choices, depending on the configuration and your consent.
This information may be obtained directly from you, automatically while you browse, from an authorized representative or from a provider acting on our behalf, where permitted by law.
03 — Purposes
How we use this information.
We use personal information for specific purposes consistent with the reason it was collected, or as otherwise permitted by law.
Understand your request
Answer a question, assess priority, confirm the service area and route the request appropriately.
Plan and perform
Schedule an appointment, establish the engagement, perform the work and provide follow-up.
Communicate
Send a confirmation, estimate, invoice or other information relevant to the file.
Maintain records
Manage accounting, warranties, claims, and professional or tax obligations.
Secure our operations
Prevent misuse, protect the website, document incidents and enforce our rights.
Measure and improve
Understand website traffic and measure campaigns only when the tool is configured and the required consent has been obtained.
04 — Consent and cookies
Separate choices, available at any time.
When consent is required, we seek it in clear terms and for a specific purpose. You may withdraw your consent, subject to legal or contractual restrictions and any consequences that will be explained to you.
Essential cookies
They support necessary functions and remember your decision. The pl_cookie_consent cookie stores your choice for 180 days by default; this setting may range from 30 to 365 days.
Audience measurement
Google Analytics 4 may load if it is configured and accepted. Its _ga and _ga_<ID> cookies have a default lifetime of up to two years.
Advertising and campaigns
Tools used to measure or attribute a campaign may be launched by the consent manager only after this category has been accepted.
Review or change your choices
This button opens the same consent manager as “Manage cookies” in the footer.
Google reviews provided through Trustindex remain visible to everyone. Displaying them creates a connection with this external provider, which may receive technical data related to the request. Refusing Plomberie Laval’s optional categories therefore does not hide the reviews.
05 — Disclosures
Who may receive personal information.
We disclose personal information only to those who need it for a stated purpose, with the required consent or where permitted by law.
Staff, representatives or other authorized people who need to respond, plan, perform, bill or follow up on the service.
Limited accessHosting, maintenance, forms, email, telephone, backups and other services required for operation.
As required for the engagementAccountants, insurers, legal advisors, professional bodies or authorities where necessary or required.
If applicableGoogle for conditional tools and Trustindex for the public display of Google reviews.
Google ↗Some providers may process information elsewhere.
Some providers may operate systems outside Quebec or allow access from another province or country. Where required by law, we assess relevant privacy factors and protect the disclosure through appropriate contractual measures.
We may also disclose information in connection with a reorganization, legal proceeding or investigation, or to prevent an act of violence, fraud or harm, but only under the conditions provided by law.
06 — Information lifecycle
Keeping what is needed—not indefinitely.
Retention periods vary according to the nature of the information, its purpose, the status of the file, and periods imposed by tax, contractual, professional, insurance or limitation obligations.
During your request or engagement
Information is retained for as long as needed to respond, plan, perform the work and provide the agreed follow-up.
During applicable retention periods
Some administrative records, invoices, warranties, communications or evidence must be retained longer to meet an obligation or protect the parties’ rights.
At the end of the retention period
Information is securely destroyed or anonymized in accordance with the law so that it can no longer identify the individual.
An inquiry that does not proceed is not treated as an active file indefinitely. Some information may nevertheless be retained for a reasonable period to document our response, prevent misuse or meet an applicable obligation.
07 — Safeguards
Safeguards matched to the risk.
We use reasonable administrative, technical and physical safeguards to protect personal information against loss, theft, and unauthorized access, use, modification or disclosure.
Need-to-know access
Access is limited to people and providers whose duties require the information.
Technical safeguards
Systems are protected through appropriate controls, updates, backups and proportionate security measures.
Providers under contract
Agreements establish responsibilities and privacy safeguards when personal information is entrusted to a third party.
Documented response
An incident is assessed, contained and recorded; required notices are sent when it presents a risk of serious injury.
No method of transmission or storage eliminates every risk. If you believe personal information has been compromised, contact Plomberie Laval promptly.
08 — Your rights
Access, correct, withdraw or ask questions.
Subject to the conditions and exceptions provided by law, you may exercise the rights that apply to your situation.
Know and obtain
Ask whether we hold personal information about you and obtain an accessible copy of the information that may be disclosed.
Request a correction
Ask us to correct inaccurate, incomplete or ambiguous information, or challenge unauthorized processing.
Receive certain information
Where the legal conditions are met, obtain certain computerized personal information in a structured, commonly used technological format.
Withdraw consent
Withdraw consent for the future, subject to limitations and consequences applicable to the service or our obligations.
Request de-indexing
Where provided by law, request that information stop being disseminated or that it be de-indexed or re-indexed.
Raise a concern
Submit a complaint to Plomberie Laval and, if necessary, contact Quebec’s Commission d’accès à l’information.
Automated decisions: the website is not used to make a decision that has significant effects on you based solely on automated processing.
09 — Updates
A policy that evolves with our practices.
We may update this policy to reflect changes to our activities, tools, providers, governance practices or applicable requirements. The new version will be published on this page with its updated date clearly indicated.
If a material change requires new consent, it will be requested before the relevant processing takes place. For cookies, the consent version may be increased so the manager presents the choices again.
- Our governance practices cover retention, disposal, internal roles and complaint handling, among other matters.
- Consent is requested according to the nature of the processing and must meet the applicable criteria.
- Requests concerning privacy rights are handled by Plomberie Laval, with identity verification where necessary.
Private-sector privacy law — governance ↗
CAI consent criteria (French) ↗
CAI information for businesses (French) ↗
10 — Questions and requests
Contact us about your personal information.
To exercise a right, ask a question or submit a privacy complaint, contact Plomberie Laval through the form or by telephone.
Write “Privacy request” in your message and briefly describe your request. We may verify your identity before disclosing information. An access or correction request is normally handled within 30 days after receipt, subject to the law.